Return & Refund
NURIO — RETURNS & REFUNDS POLICY
Simple. Fair. No Hassle.
We want you to love your products. If you don't, we'll make it right.
OUR COMMITMENT TO YOU
We stand behind every product we sell. If something goes wrong—whether it's a damaged shipment, a product that doesn't work for you, or anything else—we'll fix it. No runaround. No fine print traps.
Here's how it works:
RETURNS
Can I return an opened product?
No. NURIO products are consumables (supplements and skincare), so for health and safety reasons, we cannot accept returns on opened items.
However, that doesn't mean you're stuck with something that doesn't work for you. See our refund policy below.
Can I return an unopened product?
Yes. If you ordered the wrong product or changed your mind before opening it, you can return it within 30 days of delivery for a full refund.
The product must be:
- Unopened and sealed
- In original packaging
- In resalable condition
Contact us at Nurioskincare@hotmail.com to initiate a return. You'll be responsible for return shipping costs, and we'll process your refund once we receive the item.
REFUNDS
What if I tried the product and it didn't work for me?
We'll refund you. Period.
We know supplements and skincare don't work the same for everyone. If you gave NURIO an honest try (at least 60 days of consistent use) and didn't see the results you were hoping for, contact us.
Tell us:
- Which product you purchased
- How long you used it
- What you were hoping to see vs. what happened
We'll issue a full refund—no need to return the product.
We're not here to take your money for something that doesn't help you. Simple as that.
How long do I have to request a refund?
90 days from the date of purchase.
This gives you enough time to actually use the product and see if it works for you. Real results take time, so we're not going to rush you.
How long does it take to process a refund?
Once approved, refunds are processed within 3–5 business days. Depending on your bank or credit card company, it may take an additional 5–7 days for the funds to appear in your account.
DAMAGED OR LOST SHIPMENTS
What if my package arrives damaged?
Contact us immediately with photos of the damage. We'll send you a replacement right away—no charge, no hassle.
Packages sometimes get beaten up in transit. It's frustrating, but it happens. We'll make sure you get what you paid for.
What if my package never arrives?
First, check your tracking number. Sometimes packages are marked as delivered but placed in an unexpected location (side door, mailroom, neighbor, etc.).
If it's genuinely lost, contact us within 7 days of the expected delivery date. We'll:
- Open a claim with the carrier
- Send you a replacement immediately (we won't make you wait for the claim to resolve)
Shipping carriers occasionally lose packages. It's out of our control, but we'll take care of you regardless.
What if my package was delivered to the wrong address?
If the tracking shows it was delivered but you never received it, contact us within 7 days. We'll investigate with the carrier and send a replacement if needed.
Important: Make sure your shipping address is correct at checkout. We can't replace orders shipped to an incorrect address that you provided.
SHIPPING INFORMATION
How long does shipping take?
United States:
- Standard Shipping: 2–4 business days (USPS)
- Express Shipping: 1–3 business days (USPS Priority)
International Shipping:
- Canada: 3–5 business days (FedEx)
- Europe: 3–5 business days (FedEx)
(UK, France, Italy, Netherlands, Luxembourg, Monaco, Denmark, Finland, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden) - Asia-Pacific: 3–5 business days (FedEx)
(Australia, New Zealand, South Korea, Philippines, Thailand, Vietnam, Indonesia, Macau)
All orders ship within 1 business day of purchase.
International delivery times may vary due to customs processing.
Do you offer free shipping?
Yes. Free standard shipping on all US orders over $50.
International orders and express shipping have separate rates calculated at checkout.
Can I track my order?
Yes. You'll receive a tracking number via email as soon as your order ships. Use it to monitor your package in real time.
EXCHANGES
Can I exchange a product for a different one?
We don't offer direct exchanges, but here's what you can do:
- If the product is unopened, return it for a refund (see Returns section above)
- Place a new order for the product you actually want
Or contact us and we'll help you figure out the easiest solution.
DEFECTIVE OR INCORRECT PRODUCTS
What if I received the wrong product?
Our mistake. Contact us immediately and we'll send the correct product right away. You can keep or discard the wrong item—no need to return it.
What if my product is defective?
Contact us with details and photos. We'll send a replacement immediately and investigate what went wrong.
HOW TO CONTACT US
If you have any issues with your order—damaged, lost, unsatisfied with results, or anything else—reach out:
Email: Nurioskincare@hotmail.com
Response Time: Within 24 hours (usually much faster)
We're a small team, so we don't have a phone line. But we read and respond to every email personally, and we'll work with you until it's resolved.
THE BOTTOM LINE
We're not here to make your life difficult. If something's wrong, we'll fix it. If a product didn't work for you, we'll refund you. If a package got lost or damaged, we'll replace it.
No games. No fine print. Just fair treatment.
That's the NURIO guarantee.